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Cancellation/missed appointment policy
Due to an increase in clients not showing up to their appointments or cancelling them just before they're due in on the day, we have been left with no choice but to enforce a cancellation/no show charge. This charge will be added to your next appointment bill or we will ask you to pay over the phone at the time of cancellation if insufficient time has been given. The charges will be set prices and will be enforced if less than 48 hours notice is given, you have cancelled on more than one occasion or you just don't turn up.
You will be charged £12.50 for more missed appointment slot, for example a wash, cut and blow dry or blow dry.
You will be charged £25.00 for two missed appointment slots, for example and a colour and cut or a colour and blast off.
Beauty appointments will be charge at 30% of the value of the appointment booked.
These changes are in force with immediate effect.